Thank you for choosing CASEKIVE. We know you expect a package from us after you place an order, so we're committed to making the
shipping process as clear and reliable as possible. Learn more about order processing, shipping, and delivery.
• Americas: Canada, United States
• Australia: Australia
• Europe: Austria, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom
Some remote areas (such as military bases or overseas territories) may not be accessible due to logistical limitations.
All orders are processed within 1-3 business days.
Once your order has shipped, you will receive a shipping notification email. You can track your shipment using the link in the notification, view your order history on the website for shipping details, CLICK HERE to track your order.
If you do not receive a shipping notification within 3 business days of placing your order, it may be due to one of the following reasons:• This email may have been sent to your spam folder.
• The item you requested is temporarily out of stock or sold out. In this case, your order will be processed from another warehouse.
Delivery time is usually 10 business days. If you have any questions, please feel free to contact us CLICK HERE
If you would like to cancel your order and request a refund before it ships, please follow these steps:
If you have an account with us:• Log in to our website using your account credentials.
• Navigate to the My Orders menu.
• Find the order you want to cancel and follow the on-screen instructions to complete the cancellation process.
Once an order has been shipped, it cannot be cancelled.
If you placed an order using an CASEKIVE account and want to cancel your order. Please LOG IN to cancel your order and request a refund.
• LAustralia
• Canada
• USA
All orders are typically shipped from a local warehouse or regional hub warehouse with an estimated time of 3-10 business days.
Note: If the item is out of stock at your local warehouse, your order will be shipped from overseas, with an estimated delivery time of 7-15 business days. For all other countries and regions, orders will be shipped from overseas warehouses, with an estimated transit time of 10-25 business days.• The package is in transit and will take more time to reach the next delivery point.
• The package has arrived at the destination country and is in the process of customs clearance.
• Force majeure factors such as bad weather, postal strike, etc. In most cases, tracking updates will be provided within 5-7 business days and the package will be ready for delivery.
If you have not received a tracking update after 5 business days, you can contact us at support@casekive.com.
Typically, items in the same order are shipped together. However, depending on the product type and delivery method, items may be shipped separately. Please check your email notifications to track the status of all packages.
If you have any questions about the package you received, please contact CONTACT US HERE
Order details (such as product or shipping address) can only be changed before your order ships. please CONTACT US HERE Contact us.
Once an order has been shipped, the information cannot be changed.
NOTE: If a package is not delivered due to an incorrect address provided by the buyer, the buyer is responsible for any losses caused by this.If you received an incorrect or damaged product, please let us know at support@casekive.com and we will help you resolve the issue.
