This Privacy Policy applies to any data, emails, texts, and other electronic messages collected through this Website. Please carefully read the following questions
and answers to understand the privacy and security practices surrounding the information collected. By browsing this Website, you agree to this Privacy Policy.
This policy applies to our customers, suppliers, contractors, subcontractors and all applicants. We take our privacy responsibilities seriously and are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
If you have any questions about this Policy, please contact our Data Protection Compliance Manager. The Data Protection Compliance Manager is responsible for ensuring compliance with relevant data protection legislation and this Policy and can be contacted by email at support@casekive.com. If you have any questions about the operation of this Policy, or if you are concerned that it has not been complied with, please contact the Data Protection Compliance Manager in the first instance.
We may collect, store and use your personal data (referred to in this Privacy Policy as Personal Information):
You can also contact us to learn more about how we protect your personal data by filling in the form on our Personal Information page
Applicant• Personal contact information, such as name, title, address, telephone number, and email address;
• Recruitment Information (including, for example, passport or visa information and other personal information included in an application form, resume or cover letter as part of your application for a job with us).
• Personal information provided to us by our recruitment partners in connection with your application for a job with us.
• Personal information you provide to us during the application process, such as your application video.
• Personal information collected during your application process, including psychometric testing data (tests administered by our third-party testing provider).
• Personal contact information, such as name, title, address, telephone number, and personal email address.
• Payment information such as credit/debit card number, expiry date, security code (CVV), name as it appears on the card, and the address to which the card is registered.
• Other personal information you provide to us through our website, for example by using the “Contact Us” form.
• Personal information provided to us by third-party service providers we work with, such as payment services, analytics providers, and third-party companies that assist us with marketing.
Business Contact
• Contact information, such as your name, job title, business telephone number and business email address, or personal telephone number and personal email address, if you provide it to us.
• Information you provide or we collect during our interactions with you or your employer, such as how long we have been doing business with you, or how long you have been employed by the company.
• Other personal information you provide to us through our website, for example, by using the “Contact Us” page on our website.
• Personal information, such as your name, address, bank account information, email address, and telephone number.
• If you visit our offices, we operate a CCTV system that records images and video. The system does not record audio.
• Information collected when you visit our offices through the visitor registration system, including name, digital signature, photograph, emergency contact information, company, vehicle registration, telephone number, and email address.
• Any personal information you provide to us during your interactions with us.
• Any personal information about you that you provide to us during our interactions with you, your employer or a third party.
• Any personal information you provide to us through our website, for example, by using the “Contact Us” page on our website.
• Information collected by cookies used on our website. Our website uses cookies to distinguish you from other users of the website. This helps us provide you with a good browsing experience and improve the way the website works. For more information on the cookies we use and what we use them for, please see our Cookie Policy.
• Information provided to us by third-party service providers we work with, such as payment providers, analytics providers, or providers who assist us with marketing and communications solutions.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We require third parties to respect the security of your information and to treat it in accordance with the law. For example, when we entrust third-party service providers, we will conduct due diligence on these providers to ensure that they treat your information as seriously as we do.
We may share your information with the following types of third parties:• Technical support providers, for example, to assist with our website.
• Recruitment agencies assist us with employment-related matters.
• Professional advisors, such as lawyers, accountants, and business analysts.
• Providers who assist us with marketing, such as helping us send marketing emails.
• Suppliers who help us sell our products, for example, by providing us with payment processing services or e-commerce platforms.
• Providers who help us collate and organize information efficiently and securely.
• Assist our providers by providing customer service solutions, such as ticketing support.
• Suppliers who help us provide logistics and delivery solutions.
• Providers who help us generate and organize reviews, questions and answers related to our products.
• Third-party software hosting companies that provide us with software solutions.
• Providers who host our servers in their data centers (these are all located in Hong Kong).
How long will you use my information?
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected.
We assess the appropriate retention period for different information based on its size, amount, nature, and sensitivity, the potential risk of harm to you from unauthorized use or disclosure of the information, the purposes for which we use the information, the applicable legal requirements for holding the information, and whether we can achieve those purposes through other means.
Applicant• If your application is successful, we will provide you with further information about how we use your personal information during your employment.
• If your application is unsuccessful, we will retain your personal information (such as your CV and application details) for 2 months.
How long we keep your information depends on a number of factors. For example:
• If you agree to receive marketing information, we will retain your contact details for the period of time you have consented.
• If you have an account with us, we will retain your information until you delete that account or it has been inactive for 50 months.
• If your product comes under warranty, we will retain your details for the duration of the warranty period.
• IWhen you use our website and one of our cookies is activated, that cookie will operate for the period set out in our Cookie Policy.
• We will retain your information for as long as we have business dealings with you or as long as we have a business interest in retaining your information, for example, to conduct future business, to invite you to our events, and to provide you with information about our products unless you have chosen to opt out.
Generally speaking• When you use our website and one of our cookies is activated, that cookie will operate for the period set out in our Cookie Policy.
• Any data collected through our visitor registration system is only stored for 7 days.
• Any video or images captured by our CCTV systems are stored for 90 days.
The electronic version of the information you provide to us or that we collect about you is stored on our servers in the UK. If we use third-party service providers to assist us, your information may also be stored in accordance with their practices and procedures. We require third parties to respect the security of your information and to treat it in accordance with the law. If your data is transferred outside the European Economic Area, we will take steps to ensure that your personal information is adequately protected, for example, by ensuring appropriate safeguards are in place during transfer.
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object on this ground.
• Request restriction of processing of your personal information. This enables you to ask us to suspend processing of your personal information where we are relying on a legitimate interest, or if there is something about your particular situation which makes you want to object to processing on this ground.
• Request the restriction of processing of your personal information. You can ask us to suspend the processing of your personal information, for example if you want us to confirm its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you would like to review, verify, correct or request erasure of your personal information, object to the processing of your personal data or request that we transfer a copy of your personal information to another party, please contact our Data Protection Compliance Manager in writing using the contact details listed at the beginning of this Privacy Policy.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your access request is manifestly unfounded or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In limited circumstances, you may have provided us with your consent to collect, process, and transfer your personal information for a specific purpose, but you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Compliance Manager in writing using the contact details listed at the beginning of this Privacy Policy. If we provide you with marketing information, you may also change your marketing preferences through your online account (if you have an account with us) or by using the unsubscribe button at the bottom of the marketing emails we send you. Once we receive notification of your withdrawal of consent, we will no longer process your information for the purposes to which you initially consented, unless we have another lawful basis for doing so.
If you fail to provide certain information when requested, we may not be able to perform our contract with you (for example, to provide you with our products or services), or we may not be able to comply with our legal obligations (for example, to ensure the health and safety of visitors to our offices).
You have the right to file a complaint if you wish.
We may change, modify, add or remove portions of this Policy at any time, and any changes will be effective immediately. Any changes we make to our Privacy Policy will be posted on this page and, where appropriate, notified to you.
