For products purchased on the CASEKIVE official website, undamaged products can be returned for a full refund within 30 days of purchase for any reason.

Products must include their original packaging, which should be intact and contain all items originally sent.

Buyer is responsible for shipping costs.

If the returned product is part of a larger order, only the returned product will be refunded, not the total order value.

CASEKIVE only refunds the cost of the product itself.

*If the product does not meet the above requirements, the return may be refused.*

We want to resolve any issues with defective merchandise immediately. Once you identify a problem, please submit a warranty claim and provide as much detail as possible.

Please allow up to 15 days for your refund to be processed. If you email us with proof of return and your order confirmation, we will process your refund promptly.

The refund process will begin once the returned product arrives at the address provided by the CASEKIVE Customer Support Team.